Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests in the heart of Atlanta. No prior experience required – we provide comprehensive training to set you up for success. If you thrive in fast-paced environments, love helping people, and want to grow your career in hospitality, this is your perfect opportunity!
What We Offer:
• Competitive hourly pay plus tips
• Comprehensive paid training program
• Health, dental, and vision benefits
• Career advancement opportunities
• Employee discounts on hotel stays and dining
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes using our property management system
- Manage reservations, answer inquiries, and provide local area recommendations
- Process payments, handle cash transactions, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams to resolve guest issues
- Uphold brand standards through professional communication and problem-solving
- Maintain a clean, organized front desk and lobby area
- Participate in daily team briefings and contribute to continuous improvement
Qualifications
- No experience required – we train motivated candidates!
- Exceptional communication and interpersonal skills
- Proficiency with basic computer technology (typing, email, reservation systems)
- Ability to multitask efficiently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (required)
- Flexible availability including weekends, holidays, and overnight shifts
- Positive attitude with a passion for exceptional customer service