Job Description
Join our dynamic team as a Part-Time Front Desk Agent and be the first point of contact for our guests! This shift-based role offers flexible hours perfect for students or professionals seeking work-life balance. At Hospitality Plus Solutions, we pride ourselves on exceptional service and a supportive work environment. You'll handle check-ins, manage reservations, and resolve inquiries with professionalism and warmth. Enjoy competitive pay, complimentary meals, and opportunities for advancement in the hospitality industry. Apply today to start your rewarding career in Raleigh's vibrant hospitality scene!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Answer phone calls, emails, and in-person inquiries with exceptional customer service
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle emergency situations calmly and follow established protocols
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with basic computer systems and reservation software
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude
- Ability to stand for extended periods