Job Description
Join the vibrant heart of New Orleans hospitality at the Grand Orleans Hotel! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during day, evening, and overnight shifts. As the first point of contact, you'll create memorable moments while managing reservations, handling inquiries, and ensuring seamless operations. Our premium downtown location offers competitive compensation, comprehensive benefits, and opportunities for advancement in a culturally rich environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservation modifications and provide local attraction recommendations
- Resolve guest concerns promptly with solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Train new team members on operational procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Valid Louisiana driver's license (for errands)
- Spanish language skills a plus