Job Description
Join our award-winning hospitality team at Grand Hotel Pittsburgh as a Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences in our luxury downtown location. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities within our renowned hotel chain. If you thrive in fast-paced environments and possess a passion for service, apply today to become the face of our establishment!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments, manage room assignments, and coordinate with housekeeping
- Operate PMS software and maintain detailed guest preference records
- Collaborate with concierge and bell staff to ensure seamless guest experiences
- Uphold brand standards through consistent service delivery
- Manage cash handling and daily reconciliation procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license with clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- High school diploma or equivalent required