Job Description
Join our award-winning team at the Grand Hospitality Group in Dallas, TX, as a Front Desk Agent! We're seeking a charismatic and detail-oriented professional to deliver exceptional guest experiences in our luxury downtown hotel. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining accurate guest records
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/management teams
- Process payments, manage reservations, and maintain billing accuracy
- Uphold brand standards through exceptional service and professional appearance
- Collaborate with concierge to arrange transportation, dining, and local recommendations
- Monitor room availability and optimize occupancy rates through strategic upselling
- Execute emergency procedures and maintain safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (for va/shuttle duties)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Dallas attractions and transportation networks
- High school diploma or equivalent required