Job Description
Join our award-winning team at the Grand Tampa Bay Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury waterfront property. Enjoy competitive weekly pay, comprehensive benefits, and a dynamic work environment in the heart of Tampa's vibrant downtown. Perfect for hospitality enthusiasts seeking career growth with immediate start opportunities!
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera property management system
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and coordinate with housekeeping/bell services
- Process payments and maintain accurate financial transaction records
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain immaculate lobby area and ensure professional appearance
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Strong attention to detail and multitasking abilities
- Basic computer literacy and cash handling experience
- Valid Florida driver's license (for vaif service duties)
- High school diploma or equivalent required