Job Description
Join Grand City Hotels as a Front Desk Agent and unlock exciting shift work opportunities with weekly pay! Be the first point of contact for our guests, delivering exceptional service in a dynamic hospitality environment. Enjoy flexible scheduling, competitive compensation, and rapid payment cycles. Perfect for night owls and early risers seeking stability in Detroit's thriving hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, inquiries, and payment processing using PMS systems
- Resolve guest concerns promptly and maintain high satisfaction standards
- Coordinate with housekeeping and security teams for seamless operations
- Monitor front desk activities during assigned shifts (overnight, evening, or morning)
- Process billing transactions and manage cash drawer accountability
- Uphold brand standards through exceptional service and professional appearance
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid Michigan driver's license (if airport shuttle required)
- First Aid/CPR certification (preferred but not required)