Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotels! We're seeking a dynamic professional to deliver exceptional guest experiences during our 24/7 operations. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in one of the world's most vibrant cities. Your expertise will ensure seamless check-ins, personalized service, and operational excellence that defines our brand.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Collaborate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Utilize property management systems (PMS) for daily operations
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years of front desk or hospitality experience required
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Valid New York State hospitality certification preferred
- Fluency in English; Spanish proficiency a plus
- High school diploma or equivalent required