Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing front desk operations during varied shifts. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and want to grow their career in New York's vibrant tourism industry.
Why join us? Competitive pay, comprehensive benefits, flexible scheduling, and opportunities for advancement within our global hotel chain.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints and resolve issues promptly
- Maintain accurate shift reports and documentation
- Process payments and manage cash handling procedures
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficient in property management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of NYC attractions and transportation
- Fluency in English; additional languages a plus