Job Description
Are you a welcoming professional seeking a rewarding role with weekly pay and flexible shift work opportunities? Apex Hospitality Management is currently looking for a dedicated Front Desk Agent to join our team in the heart of Chicago.
As the first point of contact for our guests, you will set the tone for their entire experience. We pride ourselves on excellent service and are looking for individuals who embody our core values of professionalism and hospitality. Enjoy a dynamic work environment with competitive benefits and the peace of mind that comes with regular paychecks.
Responsibilities
- Guest Relations: Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.
- Operations: Manage front desk operations efficiently, including answering phones and responding to emails.
- Problem Solving: Address guest inquiries and resolve complaints or issues promptly and professionally.
- Administrative Tasks: Maintain accurate guest records, handle billing inquiries, and update reservation systems.
- Visual Standards: Ensure the front desk area is clean, organized, and presentable at all times.
Qualifications
- Experience: Previous experience in hospitality, customer service, or reception is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Proficiency with MS Office and property management software (PMS).
- Availability: Ability to work flexible shifts, including evenings, weekends, and holidays.
- Education: High school diploma or equivalent required.