Job Description
Join our award-winning team at Oceanfront Hospitality Group as a Front Desk Agent in beautiful Virginia Beach! We're seeking a dynamic professional to deliver exceptional guest experiences while managing front desk operations. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant coastal setting. If you're passionate about hospitality and thrive in fast-paced environments, apply today to become part of our renowned team!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems, room assignments, and billing inquiries
- Coordinate housekeeping and maintenance requests to ensure guest satisfaction
- Handle guest complaints with professionalism and proactive problem-solving
- Maintain accurate records of guest preferences and special requests
- Collaborate with security teams to ensure property safety protocols
- Process payments and manage cash drawer reconciliation daily
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and multitasking abilities
- Flexible availability for rotating shifts (days, evenings, weekends, holidays)
- Strong attention to detail and organizational skills
- Basic knowledge of Virginia Beach attractions and local services
- Valid driver's license and reliable transportation