Job Description
Join our award-winning hospitality team as a Front Desk Agent in Washington DC or Virginia! We're seeking passionate professionals to deliver exceptional guest experiences at our premium properties. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in the heart of the DMV's hospitality scene. Shift work required including evenings, weekends, and holidays. Perfect for energetic individuals who thrive in fast-paced environments!
Why Join Us?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on accommodations
- Career advancement pathways
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments
- Process payments and maintain accurate financial records
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain lobby area appearance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic math and cash handling abilities
- Multilingual skills (Spanish preferred) a plus
- Valid driver's license may be required for VA locations