Job Description
Join our award-winning team at Grand City Hotels Louisville, where exceptional service meets Southern hospitality! We're seeking a Weekend Front Desk Agent to create memorable experiences for our guests. This role is perfect for energetic individuals who thrive in fast-paced environments and appreciate the flexibility of weekend schedules. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture that values growth and recognition.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate cash handling procedures
- Promote hotel amenities and local attractions to enhance guest experience
- Complete end-of-day reports and financial reconciliations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hotel/hospitality
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Basic math skills for financial transactions
- Valid driver's license and reliable transportation
- Positive attitude with attention to detail