Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Washington, VA! We're seeking energetic, customer-focused individuals to create memorable first impressions for our guests. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for career changers, recent graduates, or anyone passionate about hospitality.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and room assignments efficiently using our property management system
- Handle guest inquiries, requests, and complaints with prompt resolution
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through cleanliness, safety, and service excellence
Qualifications
- High school diploma or equivalent (no experience necessary)
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer systems and software
- Positive attitude with strong problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license (preferred for local errands)