Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at the Grand Plaza Hotel in downtown San Jose. Be the first point of contact for our discerning guests during evening hours, delivering exceptional service while maintaining a secure and welcoming atmosphere. This role offers competitive pay, comprehensive benefits, and growth opportunities within a luxury hotel environment.
Responsibilities
- Manage guest check-ins/check-outs efficiently with attention to detail
- Handle reservation inquiries, billing, and payment processing
- Address guest concerns promptly and professionally
- Monitor hotel security and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and reports
Qualifications
- 1+ years hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently during night shifts
- Proficiency in hotel management software (Opera, etc.)
- Flexible availability including weekends/holidays
- Basic first aid/CPR certification preferred