Job Description
Join our award-winning team as a Front Desk Agent at Grand Horizon Hotels! We're seeking energetic, customer-focused individuals to create unforgettable first impressions for our guests. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our renowned hospitality brand.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations and room assignments using hotel management software
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and manage cash drawer with accuracy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer service mindset
- Basic computer proficiency (we train on our systems)
- Ability to work flexible hours including nights/weekends
- Positive attitude and willingness to learn new skills
- Attention to detail and organizational abilities