Job Description
Join our award-winning hospitality team as a Front Desk Agent in vibrant Wichita, KS! We're seeking a dynamic professional to deliver exceptional guest experiences during evening and overnight shifts. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities in the heart of Kansas' largest city. Our modern downtown hotel combines Midwestern charm with premium amenities, creating the perfect backdrop for your hospitality career.
As a key member of our 24/7 operations team, you'll manage guest check-ins/out, process payments, resolve inquiries, and maintain a welcoming atmosphere. We provide paid training, flexible scheduling options, and a supportive team environment. Enjoy free parking, meal discounts, and opportunities for skill development in customer service, reservation systems, and conflict resolution.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Handle reservation inquiries, modifications, and confirmations with exceptional accuracy
- Resolve guest concerns promptly while maintaining service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security protocols and emergency procedures during shift
- Prepare end-of-shift reports and handover documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Wichita attractions and local services
- Valid driver's license and reliable transportation
- Basic computer and multitasking abilities