Job Description
Join our award-winning hospitality team at Grand Hotel Tucson! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior hotel experience is required—we provide comprehensive training for motivated individuals who thrive in customer-facing roles. If you're passionate about service, enjoy a dynamic work environment, and want to grow your career in hospitality, this is your perfect opportunity!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and room assignments using our property management system
- Respond promptly to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of guest accounts and billing information
- Uphold brand standards for cleanliness and professionalism at the front desk
Qualifications
- High school diploma or equivalent required
- Customer service mindset with strong communication skills
- Basic computer proficiency and ability to learn new systems quickly
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving aptitude
- Flexible schedule including weekends, evenings, and holidays
- Must pass background check and drug screening