Job Description
Join the vibrant heart of Austin's hospitality scene as a Front Desk Agent at Austin Grand Hotel! We're seeking a passionate professional to create unforgettable guest experiences in our downtown landmark. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in one of America's most exciting cities. Be the first smile our guests see and the last impression they remember.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room assignments, and concierge support
- Manage reservation systems, process payments, and maintain accurate guest records
- Resolve guest inquiries and concerns promptly with empathy and efficiency
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process billing transactions and manage cash handling procedures
- Uphold brand standards through professional appearance and communication
- Assist with group bookings and VIP guest arrangements
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid Texas driver's license (for va/shuttle duties)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required