Job Description
Join our award-winning luxury hotel in Charlotte's vibrant Uptown district as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences while managing all front desk operations. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of North Carolina's premier hospitality destinations.
Responsibilities
- Seamlessly check guests in/out using hotel management systems
- Manage reservations, room assignments, and billing operations
- Resolve guest inquiries and complaints with exceptional service
- Process payments, handle cash, and maintain accurate records
- Coordinate with housekeeping, concierge, and maintenance teams
- Operate PMS software (Opera/Fidelio) and maintain guest data
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid NC driver's license with clean record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Charlotte attractions and transportation