Job Description
Join our award-winning luxury hotel in Charlotte, NC as a Front Desk Agent and deliver exceptional guest experiences in a dynamic hospitality environment. We're seeking a charismatic professional to be the first point of contact for our discerning clientele, embodying our commitment to excellence and personalized service. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities within our growing portfolio of premium properties.
Responsibilities
- Check in/out guests efficiently with warm hospitality and attention to detail
- Manage reservations, room assignments, and guest requests using Opera property management system
- Handle billing inquiries, payments, and cash drawer reconciliation with precision
- Resolve guest complaints promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and services to enhance guest experience and revenue
Qualifications
- Minimum 2 years front desk or guest services experience in luxury hospitality
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with composure
- Valid driver's license and clean driving record (required for airport transfers)
- Fluency in English; Spanish proficiency highly valued
- Availability to work flexible shifts including nights, weekends, and holidays