Job Description
Join our award-winning team at Grand Horizon Resort, Miami Beach's premier luxury destination! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, benefits, and a vibrant work environment in paradise.
Responsibilities
- Seamlessly manage guest check-ins/check-outs using Opera PMS
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and efficiency
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Provide local recommendations to enhance guest experiences
- Maintain security protocols for guest safety
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in reservation systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Miami Beach attractions
- High school diploma or equivalent required
- Spanish fluency a major plus
- Valid Florida driver's license preferred