Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in vibrant San Antonio! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences in the heart of Texas. As the first point of contact, you'll create memorable stays while showcasing our city's rich culture. Enjoy competitive pay, comprehensive benefits, and immediate start for qualified candidates. Apply today and become part of San Antonio's premier hospitality destination!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and optimize room occupancy
- Resolve guest inquiries with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Handle emergency situations following protocol
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of San Antonio attractions
- Flexible schedule availability including weekends
- High school diploma or equivalent required