Job Description
Join our award-winning team at Grand Plaza Hotel as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Miami. This role offers flexible scheduling, competitive compensation, and opportunities for growth in the hospitality industry. If you're passionate about service and thrive in fast-paced environments, apply today to become part of our vibrant hotel family!
Responsibilities
- Check in/out guests efficiently while maintaining a warm and welcoming demeanor
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and maintain accurate financial records
- Act as a local resource for guests regarding Miami attractions and services
- Uphold brand standards and maintain a clean, organized lobby area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience in hotels
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask effectively during peak hours
- Basic knowledge of Miami tourism and local attractions
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license and reliable transportation