Job Description
Join the award-winning team at Grand Hotel Kansas City as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in our luxury downtown property. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in Missouri's vibrant hospitality scene.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving guest inquiries, and coordinating with housekeeping and maintenance teams. Our ideal candidate thrives in fast-paced environments and possesses genuine passion for creating memorable stays.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Market hotel amenities and services to enhance guest experiences
- Monitor room availability and optimize occupancy rates
Qualifications
- Minimum 2 years front desk or customer service experience in hospitality
- Proficiency with hotel management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Missouri driver's license and clean driving record
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of Kansas City attractions and transportation
- High school diploma or equivalent required