Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent and kickstart your career in hospitality! We're seeking enthusiastic entry-level professionals to deliver exceptional guest experiences during flexible shift rotations. As the first point of contact, you'll create memorable moments while mastering reservation systems and operational excellence. Enjoy competitive pay, comprehensive training, and clear pathways for advancement in our supportive work environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS software
- Handle reservation inquiries and room assignments with accuracy
- Process payments and maintain financial transaction records
- Resolve guest concerns promptly and escalate complex issues appropriately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience
- Proficient in basic computer applications and reservation systems
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude