Job Description
Join Seattle's premier luxury hotel as a Front Desk Agent! At Grand Plaza Hotel, we're seeking enthusiastic individuals to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and inquiries. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in the heart of downtown Seattle.
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera/PMS)
- Uphold brand standards through personalized service
Qualifications
- High school diploma or equivalent required
- Previous hospitality experience preferred but not required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Basic computer proficiency with attention to detail
- Flexible availability including nights/weekends
- Positive attitude with service-oriented mindset
- Ability to stand for extended periods