Job Description
Join our dynamic hospitality team as an Entry-Level Front Desk Agent! We're seeking energetic, customer-focused professionals to manage our front desk operations across rotating shifts. This role is perfect for career starters seeking hands-on experience in luxury hospitality with growth opportunities into management. Enjoy competitive compensation, comprehensive training, and a vibrant team environment in the heart of Columbus.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries and modifications using our proprietary booking system
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain organized front desk documentation and reports
- Uphold brand standards during all guest interactions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Excellent communication and interpersonal skills
- Proficient with basic computer systems and reservation software
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and multitasking abilities
- Professional appearance and positive attitude
- Must be able to stand for extended periods