Job Description
Join our award-winning team at Grand Plaza Hotel & Resort in Dallas! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury hospitality environment. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a premier hotel chain. If you thrive in fast-paced settings and possess a passion for customer service, apply today to become part of our distinguished team.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and prepare daily reports for management
- Maintain cleanliness and organization of the front desk area
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license (for occasional errands)
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of Dallas attractions and local services