Job Description
Join the elite team at Grand Metropolitan Hotels, where luxury meets innovation in the heart of New York City. We're seeking a dynamic Shift Supervisor to ensure exceptional guest experiences during our busiest operational hours. This pivotal role combines leadership excellence with hands-on hotel operations in our award-winning Midtown location. Work in a fast-paced environment where your impact is immediate and your career growth is limitless.
Responsibilities
- Oversee daily hotel operations during assigned shifts (nights/weekends)
- Lead and mentor 8-12 front desk and guest service associates
- Handle VIP guest requests and complex service recovery situations
- Manage check-in/check-out processes and room inventory systems
- Coordinate with housekeeping, security, and maintenance teams
- Resolve escalated guest concerns with professionalism and discretion
- Implement brand standards and service excellence protocols
Qualifications
- 3+ years hotel supervisory experience in NYC market
- Proven ability to manage high-volume shift operations
- Advanced knowledge of Opera/PMS systems
- Exceptional conflict resolution and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Valid NYC Food Protection Certificate preferred
- Fluent English; Spanish proficiency highly valued