Job Description
Join our award-winning team at the Grand Plaza Hotel, where exceptional guest experiences begin at the front desk. We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests in vibrant San Jose. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our luxury hospitality brand.
As the face of our hotel, you'll create memorable interactions while managing seamless check-in/check-out processes. Our premium downtown location near SAP Center and Tech Museum provides an exciting backdrop for hospitality professionals passionate about delivering five-star service. Enjoy a supportive work environment with training programs designed to elevate your career in hotel management.
Responsibilities
- Efficiently manage guest registration, check-in/check-out processes, and room assignments
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments for flawless operations
- Utilize hotel management systems (Opera) to update reservations and guest preferences
- Execute upselling strategies to enhance guest experience and hotel revenue
- Maintain security protocols and safeguard guest confidentiality
Qualifications
- Minimum 2 years front desk experience in luxury hotel or high-end hospitality
- Proficiency with hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication skills with fluency in English and Spanish
- Strong problem-solving abilities and conflict resolution expertise
- Valid California driver's license and clean driving record
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and polished customer service demeanor
- Knowledge of San Jose attractions and transportation options