Job Description
Join our award-winning hospitality team at the heart of Downtown Dallas! As a Front Desk Agent, you'll be the first impression for our international guests at the luxurious Grand Plaza Hotel. We're seeking charismatic professionals who thrive in fast-paced environments and share our passion for creating memorable experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Texas' most vibrant cities.
Responsibilities
- Deliver exceptional guest service during check-in/out with personalized attention
- Manage reservations, room assignments, and billing transactions
- Resolve guest inquiries promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records using our proprietary hotel management system
- Upsell premium services and amenities to enhance guest experience
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in luxury/hotel environment
- Proficiency with Opera/PMS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic mathematical skills for accurate financial transactions
- Positive attitude with ability to multitask under pressure
- Valid Texas driver's license with clean record (if applicable)