Job Description
Join our award-winning luxury hotel in the heart of Tampa! We seek a passionate Front Desk Agent to deliver exceptional guest experiences through personalized service and seamless operations. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, inquiries, and VIP requests in a fast-paced environment. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location near Tampa's top attractions.
Responsibilities
- Manage efficient guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate billing records, and manage cash drawer
- Coordinate with housekeeping, maintenance, and concierge teams for seamless operations
- Upsell hotel amenities, dining options, and local attractions to enhance guest experiences
- Execute daily tasks including room status updates, key issuance, and reservation management
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations while maintaining composure
- Valid Florida driver's license and clean driving record (required for va duties)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred