Job Description
Are you a natural host with a passion for creating memorable guest experiences? The Plaza Oklahoma City is seeking a dedicated Front Desk Agent to join our award-winning team. As the first point of contact for our guests, you will play a crucial role in ensuring our visitors feel welcomed, valued, and comfortable from the moment they arrive.
We offer a competitive salary, comprehensive benefits, and a dynamic work environment in the heart of the city. If you thrive in a fast-paced setting and have a flair for hospitality, we want to meet you.
Why Join Us?
- Employee discounts at hotel amenities and local businesses.
- Free meals during shifts.
- Professional development and career advancement opportunities.
Responsibilities
- Check guests in and out efficiently using hotel management software, ensuring all personal and credit information is accurate and secure.
- Manage a high volume of incoming calls and emails to respond to guest inquiries, make reservations, and process requests promptly.
- Handle guest complaints and issues with empathy and professionalism, escalating complex situations to management when necessary.
- Process payments, prepare wake-up calls, and provide detailed information about local attractions, dining, and transportation.
- Monitor the lobby area to ensure a welcoming atmosphere, assisting guests with luggage and directions as needed.
- Assist in maintaining the cleanliness and organization of the front desk area and common spaces.
Qualifications
- High school diploma or equivalent required; hospitality or customer service experience is preferred.
- Excellent verbal communication skills with a friendly and professional demeanor.
- Proficiency in Microsoft Office Suite and experience with Property Management Systems (PMS) is a plus.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong problem-solving abilities and a commitment to providing exceptional service.
- Physical ability to stand for extended periods and lift luggage or equipment weighing up to 25 lbs.