Job Description
Welcome to The Ritz-Carlton, Atlanta, where we define luxury and hospitality. We are currently seeking a dynamic and professional Front Desk Agent to join our team on a part-time basis. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to hear from you.
As a member of our team, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to from the moment they arrive. We offer a competitive benefits package and a supportive work culture for our dedicated staff.
Responsibilities
- Greet and welcome guests warmly, checking them in efficiently using our property management system (Opera).
- Handle guest inquiries, requests, and complaints with patience and professionalism, escalating issues to supervisors when necessary.
- Manage reservations, room assignments, and billing information accurately to ensure guest satisfaction.
- Answer incoming calls, take messages, and coordinate with housekeeping and maintenance staff to ensure room readiness.
- Maintain the cleanliness and organization of the front desk area and lobby entrance.
- Assist with luggage storage, transportation arrangements, and concierge services for guests.
Qualifications
- High school diploma or GED required; prior experience in hospitality or customer service is preferred.
- Strong interpersonal and communication skills with a friendly, approachable, and professional demeanor.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Fidelio).
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).