Job Description
We are looking for a dynamic and detail-oriented Front Desk Agent to join our prestigious team at The Grand Manhattan Hotel. As a leader in luxury hospitality, we pride ourselves on creating unforgettable guest experiences in the heart of New York City. If you possess a passion for service and a flair for hospitality, we want to meet you.
In this role, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. We offer a competitive salary, comprehensive benefits, and a vibrant work environment. Join us and elevate your career in one of the world's most exciting cities.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Manage room assignments and reservations using our property management system.
- Answer incoming calls and emails promptly, addressing inquiries with professionalism.
- Resolve guest complaints and issues efficiently to ensure 100% guest satisfaction.
- Assist guests with directions, local recommendations, and concierge services.
- Perform nightly security checks and ensure the lobby and public areas are immaculate.
- Collaborate with housekeeping and maintenance teams to address guest requests promptly.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Minimum of 1-2 years of experience in front desk operations or guest services.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Fluent in English; bilingual candidates are highly preferred.