Job Description
Join the Heart of Louisville's Hospitality Scene
Welcome to The Louisville Grand Hotel, where we redefine luxury and comfort for every guest. We are currently seeking driven and energetic individuals to join our front-of-house team. Whether you are starting your career or looking for a change, we offer comprehensive training and a supportive environment to help you thrive in the hospitality industry.
As a key member of our team, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to with the utmost professionalism.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and key card distribution with efficiency and a smile.
- Answer incoming calls and respond to guest inquiries via email or in-person in a timely and professional manner.
- Assist guests with local recommendations, transportation arrangements, and any special requests to enhance their stay.
- Maintain the cleanliness and organization of the front desk area and lobby to uphold our high standards of hospitality.
- Process payments and handle cash transactions accurately and securely.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Handle minor guest complaints or issues, escalating them to management when necessary to ensure a seamless experience.
Qualifications
- No Experience Required: We welcome entry-level applicants eager to learn the ropes of the hospitality industry.
- Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
- Strong problem-solving abilities and the capacity to remain calm under pressure during peak hours.
- Basic computer literacy and the ability to learn new property management systems quickly.
- Flexibility to work various shifts, including weekends, holidays, and evenings.
- High school diploma or equivalent is preferred.
- A valid driver's license is a plus.