Job Description
Are you a people person looking to start a rewarding career in hospitality?
Orlando Luxury Hotel Group is currently seeking enthusiastic, reliable, and guest-focused individuals to join our team as Front Desk Agents or Guest Services Associates.
We are committed to providing a no experience required environment where you can learn the ropes of the hotel industry, develop essential skills, and grow your career. If you have a positive attitude and a desire to serve, we want to hear from you!
Why Join Us?
- Competitive hourly pay starting at $15.00/hr.
- Comprehensive training program for new hires.
- Employee discount on hotel stays and dining.
- Flexible scheduling including weekends and holidays.
Don't let a lack of experience hold you back. Start your journey with us today!
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival, ensuring a positive first impression.
- Check-in/Check-out: Efficiently process reservations, verify guest information, and handle payments using our property management system.
- Guest Assistance: Answer incoming calls, respond to guest inquiries via email or in person, and resolve any issues or requests promptly.
- Housekeeping Liaison: Communicate guest needs to housekeeping staff and ensure rooms are ready for arrivals.
- Security & Safety: Monitor the front desk area, assist with key management, and report any maintenance issues to the engineering department.
- Upselling: Inform guests of special offers, dining options, and local attractions to enhance their stay experience.
Qualifications
- Education: High school diploma or GED is preferred but not mandatory; a willingness to learn is key.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, outgoing, and service-oriented personality with a "can-do" attitude.
- Availability: Ability to work flexible shifts, including mornings, evenings, weekends, and holidays.
- Computer Skills: Basic computer proficiency (typing skills are a plus).
- Reliability: Punctual and dependable with a strong work ethic.