Job Description
Join the Grand Plaza Hotel's award-winning team in the heart of Dallas! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our global guests. As the first point of contact, you'll embody our luxury hospitality standards while managing seamless check-ins, resolving guest inquiries, and ensuring operational excellence. Our competitive compensation package includes industry-leading benefits, career advancement pathways, and a vibrant downtown location surrounded by premier dining and entertainment venues.
Responsibilities
- Deliver exceptional guest service through personalized check-in/out procedures and concierge support
- Manage reservation systems, room assignments, and billing with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and F&B teams for flawless operations
- Maintain accurate guest records using PMS software (Opera/Siteminder)
- Process payments and manage cash handling procedures
- Execute upselling strategies for room upgrades and premium services
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, Siteminder)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas hospitality certification or willingness to obtain
- Basic knowledge of Dallas attractions and local transportation
- Strong attention to detail and multi-tasking abilities
- Professional appearance and positive demeanor under pressure