Job Description
Welcome to The Grand Tampa Hotel, a beacon of luxury and hospitality in the heart of Florida. We are currently seeking energetic and dedicated individuals to join our Front Office team as Guest Services Associates. If you are looking to start a rewarding career in the hospitality industry and are eager to learn, this is the perfect opportunity for you. We provide comprehensive on-the-job training, so prior experience is not required—only a great attitude and a willingness to serve.
As a Front Desk Agent, you will be the face of our brand. You will ensure our guests feel welcomed, valued, and comfortable from the moment they arrive until they check out. This role offers a chance to develop professional skills in customer service, operations, and conflict resolution in a dynamic, fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth and efficient check-in and check-out process.
- Handle guest inquiries, requests, and complaints with patience, professionalism, and a problem-solving mindset.
- Manage room reservations, track occupancy rates, and assign rooms using our property management system.
- Maintain a pristine and welcoming lobby environment, ensuring all public areas are clean and organized.
- Process payments accurately and prepare daily reports for management review.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Assist with answering phone calls, managing emails, and directing guests to appropriate departments.
Qualifications
- No prior hospitality experience required. We are looking for eager learners who are ready to grow.
- Excellent verbal communication skills and a friendly, approachable demeanor.
- Basic computer literacy and the ability to learn new software quickly.
- Ability to stand for long periods and perform physical tasks, such as lifting light items (up to 25 lbs).
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Strong attention to detail and a commitment to maintaining high standards of service.