Job Description
Launch your hospitality career with Harbor View Hotel! We're seeking energetic Front Desk Agents to join our Baltimore team. Enjoy competitive pay, flexible shift schedules, and comprehensive training. Be the first point of contact for guests, ensuring exceptional service while working in our stunning waterfront location. Full benefits package included after 90 days!
Responsibilities
- Check in/out guests efficiently with hotel management systems
- Manage reservations and handle guest inquiries/complaints
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional guest interactions
- Assist with valet services and luggage handling
- Maintain security protocols at all times
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Flexible availability including nights/weekends/holidays
- Basic computer literacy and POS system knowledge
- Strong communication and problem-solving skills
- Ability to stand for extended periods
- Valid driver's license (for valet duties)
- Positive attitude and team player mindset