Job Description
Join our award-winning team at the Grand Plaza Hotel, where luxury meets innovation in the heart of downtown Los Angeles. We're seeking passionate hospitality professionals to elevate our guest experience through exceptional service. This is your opportunity to launch or advance your career in one of America's most vibrant hotel destinations.
As a Front Desk Agent, you'll be the first point of contact for our international clientele, delivering memorable interactions while managing seamless check-in/check-out processes. We offer competitive compensation, comprehensive benefits, and a culture that celebrates growth and excellence. Ready to make your mark? Apply now for immediate consideration!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and optimize room assignments
- Handle guest inquiries and resolve issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Utilize hotel management systems efficiently
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hotel front desk experience required
- Strong communication and interpersonal skills
- Proficiency in Opera or similar PMS systems
- Ability to multitask in fast-paced environments
- Basic knowledge of Los Angeles attractions
- Flexible availability including nights/weekends
- High school diploma or equivalent