Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at Grand Horizon Hotels! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our Austin location. This role offers comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to grow in the hospitality industry.
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with ability to learn PMS systems
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer service mindset
- Flexibility to work evenings, weekends, and holidays
- Ability to stand for extended periods
- Previous hospitality experience preferred but not required
- Positive attitude and team player mentality