Job Description
Join the Grand Hotel Detroit as a Front Desk Agent and experience the pinnacle of hospitality! We're seeking charismatic professionals to deliver exceptional guest experiences while enjoying the unique benefit of daily pay. As the first point of contact, you'll embody our commitment to luxury service in the heart of downtown Detroit.
Our competitive hourly wage ($15-$18/hour), flexible scheduling, and immediate payment options set us apart. Plus, you'll gain valuable skills in reservation systems, guest relations, and hotel operations that open doors to career advancement in the thriving hospitality industry.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and handle billing inquiries
- Resolve guest concerns with professionalism and discretion
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations to enhance guest experiences
- Maintain a clean, organized lobby environment
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency in hotel management software (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Valid Michigan driver's license (for airport runs)
- High school diploma or equivalent