Job Description
Join Atlanta's premier hospitality destination! Grand Plaza Hotels & Resorts is seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury downtown property. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a dynamic environment. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth.
We provide extensive training, flexible scheduling options, and a supportive team culture. Our ideal candidate thrives in fast-paced settings and takes pride in creating memorable stays for international and domestic travelers. Enjoy complimentary hotel stays, meal discounts, and advancement opportunities within our global network.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using property management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest complaints and special requests promptly and diplomatically
- Process payments, manage cash handling procedures, and balance daily transactions
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Maintain accurate records of guest feedback and incident reports
- Promote hotel amenities, services, and local attractions to enhance guest experiences
- Ensure front desk area remains organized, clean, and fully stocked
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication skills with multilingual abilities preferred
- Strong problem-solving abilities with conflict resolution expertise
- Ability to multitask effectively in high-pressure situations
- Basic knowledge of Atlanta attractions, transportation, and events
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license with clean driving record (for airport shuttle duties)