Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic, guest-focused professionals to deliver exceptional service in our vibrant downtown Albuquerque location. This immediate hire opportunity offers competitive compensation, flexible shift schedules, and career growth within our luxury hotel chain. If you thrive in fast-paced environments and take pride in creating memorable guest experiences, we want you on our team!
Responsibilities
- Manage check-in/check-out processes with speed and accuracy
- Handle guest inquiries and resolve service issues proactively
- Process reservations and manage room availability systems
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Positive attitude under pressure
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred