Job Description
Join our dynamic hospitality team at Grand Horizon Hotels as an immediate-hire Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our Los Angeles location. This shift-based role offers competitive pay, flexible scheduling, and rapid onboarding. Perfect for detail-oriented individuals who thrive in fast-paced environments and want to start their career in hospitality immediately.
Why Join Us?
- Competitive hourly wages + performance bonuses
- Comprehensive training program
- Employee discounts on hotel stays
- Opportunities for permanent placement
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests with prompt, professional service
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Handle emergency situations following established protocols
- Uphold brand standards through exceptional guest interactions
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong communication and problem-solving skills
- Basic proficiency with hotel software systems
- Valid California driver's license (if required for errands)
- Ability to stand for extended periods
- Professional appearance and demeanor