Job Description
Join our award-winning team at Grand Plaza Hotel and be the heart of our guest experience! We're seeking charismatic Front Desk Agents to deliver exceptional service in our vibrant downtown location. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in the heart of LA's hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable guest interactions, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, requests, and resolve concerns with professionalism
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments, manage reservations, and maintain accurate records
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
- Collaborate with management on operational improvements
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (e.g., Opera, Amadeus)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (for valet coordination)
- Basic knowledge of Los Angeles attractions and transportation