Job Description
Join our award-winning luxury hotel in Long Beach, CA as an immediate Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences at our oceanfront property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of California's most vibrant coastal destinations.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while managing check-ins, reservations, and concierge services. This role offers on-the-job training and a supportive team environment perfect for career-driven individuals.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly to maintain 95%+ satisfaction scores
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for special requests
- Act as local tourism ambassador for Long Beach attractions
- Maintain strict confidentiality of guest data and transactions
Qualifications
- 1+ years hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of hotel operations and hospitality standards
- Valid California driver's license preferred
- Fluency in English; Spanish highly desirable
- Ability to stand for extended periods and lift 25 lbs