Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Harbor Hotels in Baltimore! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 support. This immediate hire opportunity offers competitive pay, flexible shift schedules, and career growth potential in Maryland's premier hospitality destination.
Why Work With Us?
- Immediate start date – no waiting!
- Comprehensive training provided
- Health benefits and retirement plans
- Employee discounts on accommodations
- Positive team environment
Responsibilities
- Manage guest check-ins/check-outs efficiently using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Process payments, manage cash drawer, and reconcile daily transactions
- Address guest concerns with professionalism and problem-solving skills
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate guest records and confidential information
- Execute shift handovers and daily reports
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency in hotel management software (Opera/Micros)
- Strong communication and multitasking abilities
- Flexibility to work nights, weekends, and holidays
- Basic math and cash handling skills
- Ability to stand for extended periods
- Positive attitude under pressure